Shipping & Delivery Policy

1. Order Processing & Dispatch

We know that a busy salon can't afford to wait around for essential supplies. That is why we pride ourselves on fast, efficient dispatch from our Tullamarine warehouse.

• Upon successful checkout, you will immediately receive an Order Confirmation email outlining your shipping details and items purchased.
• In-stock orders are typically processed and shipped the following business day (Monday to Friday, excluding Victorian public holidays).
• If there is an unexpected delay or an item is on backorder, our team will contact you promptly to discuss your options.

2. Shipping Partners & Delivery Timeframes

We use a combination of Australia Post and Direct Freight Express to ensure your goods arrive as safely and quickly as possible.

• Depending on your location within Australia, standard delivery generally takes between 2 to 10 business days from the date of dispatch.
• Regional and remote areas may take slightly longer depending on the carrier's network schedules.
• Once your order is dispatched, you will receive an email containing a track and trace reference number so you can monitor your delivery.

3. Authority to Leave (ATL)

To streamline the delivery process for busy groomers, all orders are dispatched with Authority to Leave by default.

• By proceeding to checkout, you agree to grant Authority to Leave. This means the courier will leave your parcels in a safe place at your nominated delivery address if the premises are unattended.
• If the courier deems it unsafe to leave the parcel, it may be taken to a local collection point or depot, and redelivery fees will be at your expense.

4. Transit Insurance & Liability

Once your parcel has been handed over to our shipping partners, transit safety is outside of our direct control.

If you require insurance against loss or damage, or if you prefer a Signature on Delivery service (available via AusPost only), it is your responsibility to contact us prior to placing your order or dispatch so we can arrange this for you at an additional cost.

5. Missing Items & Order Discrepancies

When your order arrives, please check the contents carefully against your invoice.

• Any discrepancies, missing items, or visible transit damages must be reported to our team within 7 days of receipt so we can initiate an investigation with the courier.
• Missing items or damages reported after this 7-day window will only be replaced at the customer's expense.

6. Click & Collect (Tullamarine)

Local to Melbourne? You can save on shipping by selecting Local Pickup at checkout. Once your order is packed and ready, we will notify you so you can collect it directly from our Tullamarine showroom located at 6/53-55 Garden Drive.