Terms of Use
Aussie Grooming Solutions – Tullamarine, VIC
1. Website Use & Agreement
Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.
The terms ‘Aussie Grooming Solutions’, ‘us’, or ‘we’ refer to the owner of the website located at 6/53-55 Garden Drive, Tullamarine VIC 3043. The term ‘you’ refers to the user or viewer of our website.
- The content of these pages is for your general information and use only, and is subject to change without notice.
- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness, or suitability of the information and materials found or offered on this website.
- Your use of any information or materials on this website is entirely at your own risk.
- This website contains material owned by or licensed to us, including design, layout, look, appearance, and graphics. Reproduction is strictly prohibited.
- Your use of this website and any dispute arising out of such use is subject to the laws of Australia.
2. Wholesale & Trade Account Registration
Aussie Grooming Solutions operates exclusively on a wholesale and trade account basis.
- Any reference to the word "Account" on this website refers to a website login account. We do not offer credit accounts.
- Trade Accounts will only be approved for professionals actively involved in the animal care industry and supported by proof of ABN.
- Trade account applications can take up to 3 days to process. In the meantime, you will be able to purchase from our website, but you will only receive regular retail pricing until approved.
- Aussie Grooming Solutions reserves the right to refuse any account application at its own absolute discretion.
3. Afterpay & Zip Payments
We proudly accept Afterpay and Zip for eligible online purchases under the following guidelines:
- Afterpay and Zip are available as payment methods for online orders on selected products only.
- Afterpay is restricted to purchases greater than AUD $150.00 and up to $2,000.00.
- Exclusion: Afterpay and Zip cannot be used as a payment method for services offered by us, such as blade sharpening, clipper servicing, or dryer repairs.
- Your usage of Afterpay or Zip is subject to the respective terms and conditions specified by each provider.
4. Spare Parts Purchases
Customers who purchase spare parts do so at their own risk, meaning they are fully responsible for proper installation:
- All spare parts carry a 3-month warranty against manufacturer defects only. Misuse, accidental damage, and fair wear and tear are strictly excluded.
- We will only honour warranty claims for electrical spare parts if the claim is supported with proof of installation by a qualified, licensed electrician, alongside original proof of purchase.
- Spare parts installed during a workshop service managed through us are guaranteed for 3 months, subject to normal wear and tear limitations.
5. Sharpening & Repair Services
In partnership with expert technicians, we offer professional tool maintenance:
- We do not guarantee how long a resharpened blade or scissor edge will last, as this depends on coat types, hair cleanliness, and usage factors outside our control. However, all items are rigorously tested for proper functioning before dispatch.
- Any issues with sharpening or repairs must be reported to us within 7 days of receipt, otherwise resharpening or repair costs will be incurred.
- Replacement parts used in repairs carry a 3-month manufacturer defect warranty. Problems arising from wear and tear, misuse, or failure to properly maintain equipment (such as regular oiling) are not covered.
6. Website Imagery & Product Descriptions
Images and product descriptions on our website are for illustrative purposes only. Actual products and accessories may vary slightly due to continuous manufacturer updates. Colours and finishes may also vary slightly from what is pictured. If you require clarification, please feel free to contact us before purchasing.
7. Shipping, Delivery & Authority to Leave
- Upon successful checkout, customers immediately receive an Order Confirmation email outlining shipping addresses, items ordered, and totals paid.
- Orders are shipped the following business day unless otherwise requested. Customers should allow between 2 and 10 business days for delivery depending on their location in Australia.
- All customers are issued a track and trace reference number upon dispatch. Goods are sent using Australia Post and/or Direct Freight Express.
- Any discrepancies, including transit damages, must be reported within 7 days of receipt so an investigation can take place. Missing items reported after 7 days can be replaced at cost to the customer.
